Home

Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Conversations

Start a conversation

help

I had a pay-as-you-go number that I used as my WhatsApp and Telegram number. Now I can't access that SIM card because it's burnt out. Every time I talk to the team, they close the chat on me. I really need that number now. Can anyone help me?

Account registration

I’m trying to register my 3 account. I put my number and email and the places provided but when I click on the register button nothing happens. Can you help me solve this problem please. Your great response will be appreciated. Thanks.@Three

Rizwan by • Fledgling
  • 950 Views
  • 1 replies
  • 0 likes

'Register' button not working

Tried to load into My3 app today and was told I have to re-register due to changes. While going through the registration page, I put my number, email and password but then when I hit the register button, nothing happens. Sometimes it will load a Capt...

Krimmy by • Fledgling
  • 1814 Views
  • 2 replies
  • 0 likes

What are Three up to?

I'm on a 30 day rolling contract and I gave Three notice on the 2nd October, so the contract will end in the 2nd November.I have a returns bag, so I'm all set. However, Three sent me the following email today. Do they know what they're doing?Thanks f...

Anonymous by • Not applicable
  • 1252 Views
  • 2 replies
  • 0 likes

Unlinking email

Hello, I'm new to three. I’ve recently got a new phone on contract. Unfortunately, I’ve ended up in a problem loop. It starts with the phone being sent with the wrong SIM card. Instead of being sent my contracted sim, they have sent me a pay-as-you-g...

What POOR support

It's now been over a week, multiple online chats with support, visit to the Three store, and still no data.After Three made a mistake with my account, they still cannot fix it after a week, pathetic!Is anyone competent in Three support that can get b...

robdr1 by • Fledgling
  • 1681 Views
  • 3 replies
  • 1 likes

Stilling your money

Had no access to my purchesed data allowence twice this month due, payed £15 for a day. Web site shows a have data allowence but no data work, from the allowence I payed, but mony been taken from money remaining on my account which cost unbelivable. ...

Vlad2327 by • Fledgling
  • 1212 Views
  • 1 replies
  • 4 likes

Not receiving OTP texts

Is anyone else having issues logging into MyThree and Three+ because they're not getting the texts with the OTP?  I've re registered and done everything I was supposed to do, I can log in but then need to verify with a one time password which I never...