Dear Three Customer Support Team,
I am writing to express my concerns regarding the request I raised on 25/03/2025 for proof of usage related to my Three SIM card. Unfortunately, despite repeated follow-ups, I have yet to receive accurate and proper proof of usage, and this matter remains unresolved after 10 days.
Earlier today, I spoke with one of your representatives, Mayur, who informed me that no usage data is available for my Three SIM card since 29/12/2024, and that I did not use the SIM card in my lost iPhone (which was stolen/lost on the night of 24/03/2025). I find this explanation troubling and illogical for the following reasons:
- Delivery Confirmation: I have provided the email confirmation showing that my Three SIM card was delivered to me on 27/12/2024. It is evident that I used this SIM card in my iPhone until it was lost on 24/03/2025.
- Billing Discrepancy: I have been paying for my Three SIM card plan during this period, and I would not be doing so unless I was actively using it.
- Lack of Notification: During the almost three months from 29/12/2024 to 24/03/2025, your company did not notify me regarding any lack of usage or unusual account activity.
- Blocklisting Issue: When I reported my lost iPhone on 25/03/2025, you promptly blocklisted the device. However, if the SIM card was not in use during this time, why would you take this step?
I kindly request you to investigate this matter further and provide me with the following:
- Accurate proof of usage for my Three SIM card from start to 24/03/2025.
- A clear explanation regarding the discrepancies mentioned above.
- Confirmation of the actions taken on my account and device following my loss report on 25/03/2025.
To further support my claims, I am attaching the delivery confirmation email, billing details, and evidence of the false usage proof previously provided by your team. These documents clearly show my active usage of the service during the disputed period.
I hope you can provide a prompt resolution to this issue. Please respond to my email at your earliest convenience.
Thank you for your attention to this matter.
Sincerely,
Sanjay Panchal
