WARNING . . . .EU Roaming!

[pegasus]

Further to my post 

Data Roaming in EU

I have now received the bill, although we had a text saying we had reached 12gb when looking at the actual invoice we had used less than 1GB. remember nothing was showing in the 3 app under data use. (read initial post)

I believe this could be a cynical ploy by 3 to get you to buy a daily pass, which by the way if you have used your data is £5 per day, so thats the one you buy. It happened to me on my other number and I needed data so bought 2 days £10,  This now turns out to be a totally wasted purchase.

BE WARNED!!!!!!!!!!!

[cgkhive]

I have had exactly the same issue.

I've wasted a minimum of 3 man days on chat (being asked so many mundane irrelevant questions to waste time) and speaking to complaints department.   

While abroad, I was told I had used my 12GB fair usage roaming allowance.  My wife the same.  Three were unable to do anything until the next bill came out.  That showed we had used about 6GB and 2GB from memory.  And I was going abroad on another holiday so needed to have it resolved.

Three told me the over-reporting was a known issue with moving to a new IT system and should have been sorted, and I should reset my phone stats then monitor and as long as the Roaming stats were less than 12GB, I would be fine.  Sure enough, I got an SMS saying I was 80% through my 12GB monthly allowance.  Yet my accurate roaming data usage on the phone was only 2.2GB.  I think this sits close to fraud, telling people misinformation so that they stop using their phones and Three saves any costs for roaming data - do you agree?  

This remains unresolved with Three