Accounts and services - Get support for Three services

Scammed by Fuzeforge on my 3 broadband bill

I have same 4g broadband contract with 3 and i have never used any third party apps but they have still sent me the bill £18.00 extra on my bill which is from Fuzeforge that i have never consent or authorised.I have tried to contact 3 but not much he...

Unable to get my PAC code

Tried to obtain my PAC code today by texting PAC(dob) to 65075. A few attempts returned the error message ‘Sorry it has not been possible to process your request due to a technical fault’. Went online to 3UK self service, clicked on Leave Three and a...

Three just lost another customer

Wow three...been with you for around 12 years and now i can no longer upgrade due to credit check.I've never had a great credit score but always managed to get my upgrade but now after all them years because my credit checked failed i cant.apparently...

Best solution 3 lost returned device

I recently moved house so bought a mifi plan on a 1 month rolling contract to enable me to work from home until my broadband was connected.I called 3 to cancel the plan after the 1 month minimum term and I was emailed a DPD postage label in order to ...

I’ve had my phone for about 5-6 years. Yet I’m still being charged for the phone, help please?

I’ve had my phone for 5-6 years. Yet I’m still paying £18.67 a month for it! I called 3 and the guy tried to explain to me about loyalty payments and the like but I don’t understand? He said the phone was paid for but, that I was still being charged ...

Special Customer Offer sim only..120 gb for £10 pcm go to app if you're a customer. Uh? £16 i

Why can't I buy the exclusive customer offer. Sim only 120gb for £10pcm. Then if your a customer go to app. Ok then what ahh its £16pcm. I have given up I'll change provider it seems so much easier.

Can understand we’re all my money and my 100 gig

100gig last month and it has all gone now I never ever use 100

Voicemail saved messages

Hi, I didn't know that saved voicemail messages get deleted after a while. Is there a way I can retrieve them? They were from my dad who recently passed...I'm so upset with myself for not saving them differently

Cannot view my Kids accounts

Please can someone help. I have seen some threads on here previously about parents who signed up as their children's account holder under their email address and now cannot access their account details through the 3 App. Every time I put one of my ki...

Contract Ending

My 24 month Contract runs out on the 14/09/2024.When a contract ends it should end on that day.Why do i have to still give a 30 day notice and still be charged.

Account and services

Conversations