Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Account

I have been trying to change the account ownership for over a year and every time am getting told on live chat that this is impossible and the minute and to try again in a few weeks. Been told this multiple times over the last year! Then when I ring ...

bethanyt by Fledgling
  • 330 Views
  • 1 replies
  • 0 likes

Cant create account

I've started on a new contract on three but when I try to create an account for the phone number it just says make sure the details you have entered are correctIt's a brand new account how Can the details be wrong?

Djames by Fledgling
  • 290 Views
  • 1 replies
  • 0 likes

Three or scam

Hi I received call from a mobile number regarding an upgrade offer. After I questioned him about the mobile number he called me from a number starting with 0333…..he also emailed the offers from promotionthreegmobiles.co.uk@gmail.comis this a fraud o...

Sanil by Fledgling
  • 485 Views
  • 2 replies
  • 0 likes

Proof of usage

My phone is lost. To get claim , I need to send them proof of usage document from three.A letter showing handset details including IMEI no. , along with the first and last date used with the sim.my phone was iPhone 16 pro

Manpreet by Fledgling
  • 280 Views
  • 1 replies
  • 0 likes

Pay by mobile

Can I use my three sim to pay for mobile services like radio competitions or things like that many thanks 

Pandakat by Fledgling
  • 265 Views
  • 1 replies
  • 0 likes

My3 app & website

I’m feeling really annoyed now with three as of last nite i topped up my credit on the three app, put about £10 credit on it ready to buy a data pack this morning to notice three had taken £3.15 of my money already without me buying a datapack for so...

Mobile Data Spain

In Spain for a few weeks and have mobile data switched off, using property WiFi only. However still getting text from 3 saying they are charging me £2 daily?

CliveO by Fledgling
  • 285 Views
  • 1 replies
  • 0 likes