Why was my voicemail deactivated?

[Jiminy]

My voicemail was deactivated with no warning and no reason.  I tried contacting support, but they just made up some nonsense about people who don't receive voice mails regularly enough and therefore aren't using space in the database are using too much space in the database.  I was lied to by support about the information being on the Three site as well.

So perhas someone here knows why Three now deactivates voicemail entirely if messages are not received at least every 90 days.

[JonathanB]

Hi @Jiminy,

Sorry to hear about your Voicemail being deactivated. I've had a check into this, and the info is correct. You do need to dial into 123 periodically at least once within 90 days to keep your mailbox set up. You should be able to call 123 again to reinstate this, and you'd set your greeting and PIN back up.

I'll pass on feedback around the website not explaining this, but in terms of the explanation you've been given, we are actively deactivating unused Voicemail boxes to make our servers more efficient.

Thanks,
Jonathan