eSIM - are they here or are they not?

isn2011 · ‎01-31-2023

So some of you may know Three launched new plans yesterday and along with them finally came the ability to choose eSIM and with great joy I headed over to the SIM replacement page to be told for an eSIM to contact customer service - so that's what I have done to be told nope eSIMs aren't yet available and are only available on Apple Watches so please can someone tell me firstly if they had any joy getting an eSIM since 30th Jan and secondly if this information is correct?

JonathanB · ‎02-01-2023

Hi @isn2011,

We've now launched eSIMs for compatible handsets and tablets, as well as SIMO plans, but these are currently only available to Pay Monthly customers on our new Three Your Way plans. Existing customers will have the opportunity to get an eSIM when we roll this out across our other plans, later this year.

Jonathan

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Peter_L · ‎02-03-2023

So the customers who are just at the beginning of their two year contracts will have to wait 24 months to get eSIM? Until the end of their contracts? I hope this won’t be the case! 😮

garetc · ‎02-03-2023

I think @JonathanB has mentioned they’re going to migrate users from old to new billing platforms ‘later this year’ all things being well.

I’m a little cynical as we’ve been expected eSIM for a really long time and it’s not really materialised.

When I spoke to CS they told me anywhere from a few days to a few weeks which obviously isn’t that case.

My suggestion is a workaround for customers who’re at the end of their contracts rather than those just starting out, might need to wait for Three to move you over.

New app is much nicer than the old one, it’s much more user friendly. It looks like if you have more than one line you can have all them on the same login.

Peter_L · ‎02-03-2023

Hi JonathanB, I appreciate your response and help. I still don’t think that that’s fair to old customers but it is only my opinion.

How is this migration to new Three Your Way plans (for old customers) going to work? Is Three going to do this without us noticing anything or will we have to migrate to new Three Your Way plans? Thank you.

vg0 · ‎01-31-2023

Spoke to 3 people today, 2 on live chat, 1 on phone, all said its not yet available and launching later 2023.

One of them told me to go to a store to pick up an esim, not sure about that as the website says its not available in store.

Clever-Trevor · ‎01-31-2023

I cannot see any details of esim options ( for existing customers / is only an option with a new phone order! ) at three website or in the three app - like you - hopefully some news soon for existing loyal customers !!!!....