no active plans on my account

[AL33]

No active lines were found

Call customer Centre to activate your customer. Call on XXXX XXXX XX.//( its 3G message in my inactive account)>

-can you please activate my ( My3 )account  in order to see why do you charge me extra money every month>

[KateS]

Hey @AL33,

We don't have access to customer accounts here on the Community.

Please reach out to our Customer Service team directly and they'll help with getting you access to your account online.

Thanks,
Kate