Hey @Teo,
Hmm, that's odd. Was it a one-off Data Pack you purchased?~
Are you trying to load a new Data Pack on the app or website?
If you're still having issues, reach out to our Customer Service team and they'll be able to apply the Add-on to your account.
Thanks,
Kate
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
