1mbps download for 30 hours now

[_mochimoo]

I have been using 5g broadband with three for over 2 years with no issues, on the 16th Jan I suddenly had no connection and I was told there was nothing 3 could do as I was out of contract even though I still pay monthly. So I entered a new contract which allowed me to upgrade to the new outdoor router, I got this on the 17th January which appeared to fix the issue.

My eero app shows last week my fastest download was 109mbps, and upload 259mbps. For over 24 hours now eero is showing download of 1mbps and upload of 35mbps.

Online chat yesterday said there were no issues in the area and to get anew sim, I went to store as the quickest option for a sim and the manager showed me on their laptop that 5 out of 6 servers were down which they believe is planned work. 

24 hours later and I still have no internet whilst trying to work from home. The 3 website says no issues in the area. I’ve tried rebooting my router and logging onto the 192.168.0.1 but I can’t see any settings in there to change, specifically I can’t find settings referring to the 2 & 5 GHtz to sinc.

Any ideas on how to get back online? 

[Maxine]

Hey _mochimoo,

We can totally understand that signal issues aren't the greatest. If there's work being carried out in the area this would show on our Network Checker. Are you still having the issues with getting online today?

Maxine

[_mochimoo]

Hi

yes today is the third day of no connection. The network checker shows no issues in my area, yet the store are saying there are issues with the servers in my area

[JadeF · Accepted solution]

How are things looking today @_mochimoo ?

Please pop back over to our Broadband support team if you are still having these issues, as we'd be keen to get to the bottom of this for you.

Jade