I have been using 5g broadband with three for over 2 years with no issues, on the 16th Jan I suddenly had no connection and I was told there was nothing 3 could do as I was out of contract even though I still pay monthly. So I entered a new contract which allowed me to upgrade to the new outdoor router, I got this on the 17th January which appeared to fix the issue.
My eero app shows last week my fastest download was 109mbps, and upload 259mbps. For over 24 hours now eero is showing download of 1mbps and upload of 35mbps.
Online chat yesterday said there were no issues in the area and to get anew sim, I went to store as the quickest option for a sim and the manager showed me on their laptop that 5 out of 6 servers were down which they believe is planned work.
24 hours later and I still have no internet whilst trying to work from home. The 3 website says no issues in the area. I’ve tried rebooting my router and logging onto the 192.168.0.1 but I can’t see any settings in there to change, specifically I can’t find settings referring to the 2 & 5 GHtz to sinc.
Any ideas on how to get back online?
