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on 27-01-2026 10:57 PM
No network at all down detecter has a huge spike? No one on phones or chat! How do we get re connected.
on 28-01-2026 09:11 AM
Hello @Jankyjellyfish,
I can see a few replies here that confirmed the service was back up and running soon after it was lost.
Are you still experiencing downtime today, or are things looking normal again?
Please feel free to look at the Coverage and Network Status Checker, which might clarify any known issues in your area.
Thanks,
Michael
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 27-01-2026 11:32 PM
Also lost it in Hampshire at 22:33, reconnected after rebooting hub at 22:39
(I have automated network monitoring and hub reboot using PRTG)
on 27-01-2026 10:58 PM
Essex as well I’m using their 5G home broadband
on 27-01-2026 11:00 PM
Oops just got it back
on 27-01-2026 11:22 PM
How as I’m having issues with mine and I’m in Durham
on 28-01-2026 09:12 AM
Hi @Sarah8,
Have things improved since last night, or are you still having issues?
Please pop your postcode into the Coverage and Network Status Checker to see if any additional info is available.
Thanks,
Michael
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.