I signed up for the 4G home broadband on March 1st, the HUB & sim were delivered the next day & I immediately decided to cancel. It just wasn't right for me & not really fast enough for a 24 month contract. So I went on the live chat & rang & I kept getting cut off after 29 minutes, I now realise I was being cut off because of a fault between Xperia and Vodafone so not 3's fault. Anyway I finally got through & managed to cancel on Friday March 3rd. I chose to wait for a jiffy bag to return the router. 2 weeks later, 17/03/23, it still hadn't arrived so I called again. They said I would be emailed a DPD label in 16 working hours, by Tuesday because of the weekend, that never arrived. Thursday 23/03/23 I called again & they said they would send me another label the next business day. Well I still don't have it.
I don't know what to do now, I've already wasted over 5 hours on the phone & have gotten nowhere. I have one week before my 30 days are up & still have no way of returning it. I can't even send it myself since I have no address to send it to. Any help/advice would be appreciated. Anyone know what happens if you don't return within 30 days?
