5G Home Hub just delivered, no internet (red light)

[Greeple79]

Hi, just got my hub today, popped the sim in and plugged it in but the Internet LED is red. I spoke to Three who said this is normal and i need to wait between 4 and 24 hours before it will work.

Is this normal? It literally says on the packaging that Your seconds away from getting online with your new 5G hub!

[Jeffro23]

I have the same issue. The CS agent on live chat said I have to wait. The box says 'no waiting' and I was led to believe you plug it in, connect and away you go. Not very good start... I also believed that eero extenders would be in the box.... none of them either.

Safe to say, not impressed thus far - good job I didn't cancel my old BB yet, and there's a 30 day get out....

I shall wait and see 🤔

[MichaelP]

Hello @Jeffro23,

Thanks for reaching out to us.

We appreciate it's not ideal to be waiting for your Broadband to work. Can you please confirm if your service has started working since you notified us here yesterday?

Also, we should provide 2 eeros as an add-on with your Three Home Broadband. If you never received these, please connect with our Home Broadband team for support with getting these.

Thanks,
Michael

[moods]

I had the same problem but it was because the sim wasn't inserted properly.

[Greeple79]

Just so folk know, the Hub did indeed start working approx 7 hours after setting it up so if anyone else has this issue just try play the waiting game. I do think though that if this is common then it should surely say so in the packaging somewhere. 

[Dazzar]

Turn off router take sim out power back on , reset , power off put sim in and restart if not check sim is registered as they sent me one that was not

[Anvil_Iron]

Should work straight out of the box. Mine did.

Put the SIM in a phone first to if it's a SIM problem. If not, then put back in the router and try again. More likely a bad router that needs replacing.

[Anonymous]

Just posted about this myself. My router was delivered this morning too and also stuck with the red globe. Called the customer service number 3 times but no one is picking up