Three/EERO Outdoor 5G Router Problems

[OJhay99]

Hi everyone,

I've recently moved into a new property and due to traditional wifi being poor (copper wiring still) I opted for the Three 5G Outdoor router as I can get 5G speeds of around 150mb. The problem is however, since we've had this up and running, which has been about 3 weeks now, the eero is constantly going into a disconnect state where the red light shows and it essentially stays offline for about a minute. 

This issue isn’t happening at consistent times, it’s completely random. Since I work from home, it’s having a serious impact on my ability to do my job.

I spoke to three on the phone who said they can't see any issues their side and as I'm within my 30d period, I can cancel if I like, typical support response which is poor, but I wasn't expecting much more. 

Given internet options are very limited in my area as mentioned, going with traditional wifi which is going to be more expensive for much lower speeds just isn't something I want to do, given the max speed I can get via those methods are also very low. 

Can someone please help me with this, I'm eager to resolve as my 30d money back period ends 6th Sept so I need to know whether I can resolve this problem or not, so I can leave if required.

Thanks

[GH13]

Exactly the same has been happening to me. Three says there’s no fix. I’m on the verge of cancelling my contract 

[MymsMan]

@GH13,  have you tried disabling TR069 as I suggested earlier in this thread?

[GH13]

I can’t seem to open the IP link https://192.168.0.1/

[MymsMan]

Is the hub not at that location or is your browser raising a security exception?

It is normal to get  a security warning when accessing local web pages and it is quite safe to ignore the warning (there is normaly a not too obvious link or button on the warning page)

eg for MS edge:

[MichaelP]

Hey @OJhay99,

It's a shame to hear you've been experiencing frequent disconnections with your Broadband service. I have sent you a PM to request some extra info and to discuss the best way to support you with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

On another note, have you had a chance to try the solution shared in this thread? I can see that it helped another user, so I'd really appreciate any feedback that you can offer.

Thanks,
Michael

[richand26mhz]

Same issue I had. The above solution fixed my issue. 

[MymsMan]

See https://community.three.co.uk/t5/Broadband/5G-hub-Greenpacket-Y5-210MU-dropping-wired-connection-aft...  and several other threads.

Reset (not just reboot) hub, if that doesn't help, Try:

• log on to to hub https://192.168.0.1 using userid admin and password printed on hub label
• Navigate to Advanced->System->TR069
• Disable TR069 and Periodic Inform
• Submit, if that fails with a red message then clear 'Request user name' field and try again.  Do Not clear 'ACS user name' field
• Navigate to Advanced->System->Maintenance
• Disable Scheduled Reboot or change to a less frequent interval (days)
• Click on Scheduled Reboot