5G Home Hub just delivered, no internet (red light)

[Greeple79]

Hi, just got my hub today, popped the sim in and plugged it in but the Internet LED is red. I spoke to Three who said this is normal and i need to wait between 4 and 24 hours before it will work.

Is this normal? It literally says on the packaging that Your seconds away from getting online with your new 5G hub!

[Anonymous]

Just posted about this myself. My router was delivered this morning too and also stuck with the red globe. Called the customer service number 3 times but no one is picking up

[Anvil_Iron]

Should work straight out of the box. Mine did.

Put the SIM in a phone first to if it's a SIM problem. If not, then put back in the router and try again. More likely a bad router that needs replacing.

[Dazzar]

Turn off router take sim out power back on , reset , power off put sim in and restart if not check sim is registered as they sent me one that was not

[Greeple79]

Just so folk know, the Hub did indeed start working approx 7 hours after setting it up so if anyone else has this issue just try play the waiting game. I do think though that if this is common then it should surely say so in the packaging somewhere. 

[moods]

I had the same problem but it was because the sim wasn't inserted properly.