5g Zyxel NR5103E 5G Hub - only connecting to 4g

[kimptoc]

Good morning All.
I have the 5g home broadband service and it’s generally been great.

However recently it seems to not want to connect to 5g but it’s stuck on 4g. My postcode is SE12. I wonder if there is an upgrade going on in the area perhaps?

I also see this in the app for signal strength

 

The coverage checker thinks we have good coverage

 I used to get a blue light on the router but not these days 😢

 

I have tried rebooting it and moving it around a little but issue seems to be more fundamental  

Thanks in advance for any tips/pointers

[kimptoc]

The problem is back 😢  - only getting 4g connection and no 5g

There was network maintenance earlier in the week but Three say that is complete. 

They did a coverage check and it seems a mast has gone off in our area and don't know when it will be fixed  

They then offered me the option to exit my contract early ( there are 18 months of contract remaining)  

Will see if it gets better early next week else will probably jump ship. 

[PeteG]

Hello.

It's good to hear that you are getting 5G again. 

Pete.

[kimptoc · Accepted solution]

Flagged it on twitter and then used chat and now getting a blue light and 5g speeds. Yay

 https://bit.ly/3q3xZ0c