Hello, Jade.
It's a little tricky to follow specifically what the issue is that you're having. There can be a couple of stages that can cause issues getting connected when talking about broadband.
If I'm not mistaken, it sounds like your WiFi from the router is working OK, but the data side isn't working so well. When you said the WiFi is working on your mobile phone great, are you referring to the phones own mobile data, or do you have the mobile phone connected to your broadband and it's working great there?
Pete.
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