Broadband – Get support for broadband related queries

5G Hub Sim Registering for My3 Account

Hello,I recently got a 5G Hub with a sim and I am trying to register it for a My3 account so I can see my bills, account etcI have entered the sim number via the app and desktop and on both occasions have been told I will receive a text message to th...

Best solution Mifi Speed dropped from 25mbps to 1-2mbps

Hi everyone,I have a Zyxel NR5103E and I am using it with a three-pay monthly unlimited data, text, and call plan. I have good LTE signals (5G is not provided in my area). For the last 1 week, my internet download speed dropped to 1-2mbps. Usually, I...

Voip And NR5103E

I am trying to get my gigaset phone using voip service to connect to the internet...With my previous huawei router, the phone connects to the internet and voip provider flawlessly...but with the NR5103E...it wont connect to the voip service...can not...

Zyxel NR5103E

Hello @JonathanB I am having some troubles with my 5g Broadband with downloading and upload speed on a PlayStation 5 console and all my devices. I have run an internet speed test on the device and I see that the download speed is around 20+ Mbps but ...

Cell locking on Zyxel 5103e

Hi all,I’ve been using Three’s 5G Home Broadband service for a few weeks now with the provider Zyxel NR5103e. Using an external antenna (XPOL-V2 4x4 5G) I can pick up an excellent 4&5G signal. The issue is I’m in the middle of two masts that both do...

Best solution What’s better cpe pro 2 or Zygel

I have a cpe pro 2 and the NRE 103 one , which e would people say is the better one

Poor connection mobile wifi Huawei router only when watching live sport on TV

Just got the mobile Broadband Huawei router. Works fine with usual apps on smart tv but as soon as try to watch live sport very poor and erratic. However, can live stream sport on mobile and ipad no problems. Spent an hour with tech team who said it ...

Best solution NRE 103 no 5G

After 2 hours of trying to get a signal above 4g , I gave up on the so called updated router, put my CPE Pro 2 back on and went straight to 5g 400 plus download but still a slow upload, I will not be staying with 3 as soon as my contract is up.

5G in Downpatrick, NI

I've been able to use the fairly new Three 5G mast on Fountain Street, Downpatrick with an amount of success. Looking at the coverage map it clearly is aimed at providing west Downpatrick with a good service. Three used to have a large mast east of D...

Can't sign up to my3??

Hi, Ive tried it on desktop and mobile and it says "connect your broadband"? My computer is using an ethernet and my phone is connected over WiFi. I've tried the SIM in my phone as well? It's always the same error. I just want to change settings but ...