Broadband – Get support for broadband related queries

Best solution Patchy Signal for past month

I live in rural Norfolk and after several failures to get FTTP I left my old provider to try Three's mobile broadband in Feb 2022.When I received the MiFi my speed increased from an average of 5mb to 12mb. I then purchased a Tp-Link router and extern...

Best solution Mobile broadband text message

Hi I got the 4g plus home broadband router today. When signing up on the website so I can log in, it sent a text message to the Sim card but don't know how to view the text message. So I took the Sim card out of the router and put it in my phone to g...

Home broadband, website says my address is covered but my phone only gets 3G

Looking into getting away from virgin, me and wife both have our phones with three which sometimes are on 4g but mostly on 3G at home. Threes coverage checker says my address is fine for 5g broadband. how easy is it to cancel if it doesn’t perform.

Huawei B535-232 Certificate has Expired

Apologies for the double post, I put the original in 'Data' by mistake, it looks like it should have been in Broadband..The certificate on the management web pages for the B535-232 has expired which means it needs a security breach in order to access...

Unable to purchase 5g broadband in coverage area

Hi, I've been desperately wanting to get 5g home broadband for years now as our flat doesn't have access to a wired connection.I can see on the coverage map that our location is covered by 5g (has been for over half a year now) and I even got an emai...

Three Home Broadband: The new Zyxel NR5103E router will NOT connect to 5G

Hi all.I just took out a new 5G home broadband contract with Three. My old contract is still valid for about a week so I can test the devices side by side.Previously: Huawei H112-370. Connects to 5G, 300-400 Mbps.Now: Zyxel NR5103E. Will NOT connect ...

Best solution New router. mediatek T750

Does anyone have the MediaTek router if so is it any good

How can I find out my wan IP address when away from home

How can I find out my home broadband wan IP address when away from home? I've called customer services but they cannot help. I find it hard to believe that the service centres cannot see an assigned IP address to a modem and that they cannot reboot t...

Best solution 5G Home Broadband KT10

I’ve had 5G home broadband in KT10 since Aug 2021 & I was completely satisfied with performance. 2 Months ago it became virtually unusable for broadband & the 3 network checker indicated that “infrastructure work” was being carried out on local masts...

Mac, android & iPhone all say I need a WPA2 password

Just got a new 4G router and the broadband seems to be working but mac laptops, android phone and iphones won’t connect.The pop up says that a WPA2 password is needed but the WPA password on the back of the router isn’t working.