For over two weeks now my 5g home internet has been shocking to the point of unuseable. I was getting a fantastic 350mbps at somepoints now i have less than 5mbps.
The status page says "sorry we are working on the problem" but no details on what the problem is or when it will be fixed.
I called them today to get some information on what on earth is going on and their genuine advice was to realign my box to point towards the mast that's having the issue. I'm not sure they really knew what they were saying. This really did add to my frustration.
Their best guess was to wait for yet another week but not offering a fixed day on when my service might return.
Left feeling i should never have left my previous supplier and feel that leaving 3 is really the best option. Absolute rubbish on all fronts.
Another thing, is all 5g internet (home and mobile) all the same for all networks? As 3 mobile customers can use the Vodafone network for free, why cant I then? I feel it cant be as my giffgaff mobile 5g is perfectly. fine.
Can anyone advice currently running around 5mbps 5g internet and getting more and more frustrated.
Thanks and sorry for the moan. Customer service was frankly a total waste of my time.
Thanks
