It's the TCL branded pocket battery powered router that's currently available on the three website. Rang customer service, they tried changing from Iv6 to Iv4 I believe, but no change in the network being visible.
Originally they wanted to pass us onto the manufacturer tomorrow to investigate but we told them that the device is obviously faulty now, having tried every thing to reset or correct the non showing WiFi, so they agreed to send out a new router and we return the old one.
It's about 5 months old, on contract, our main source for internet data as live in a rural area.
The router often loses signal or just stops loading data when still showing 4G signal and needs restarting probably every 2-3 days
