on 01-29-2023 01:43 PM
After 2 hours of trying to get a signal above 4g , I gave up on the so called updated router, put my CPE Pro 2 back on and went straight to 5g 400 plus download but still a slow upload, I will not be staying with 3 as soon as my contract is up.
Solved! Go to Solution.
on 02-17-2023 09:13 PM
Yes the new router worked straight away
View solution in conversation
on 01-30-2023 01:30 PM
Sounds like you have one of the faulty NR5103E's that wont pick up 5G if other devices in the same location are picking it up just fine.
Myself and many others experienced the same problem and replacements are working fine.
on 01-30-2023 06:58 PM
After 2 hours on the phone to 3 they accepted this and are sending me a new one, but my god didn’t I have to argue with them .
on 01-30-2023 10:36 PM
Glad you got that sorted.
Yeah I've heard its quite a struggle 😅
Hopefully the mods can feed this back to the call centres.
on 02-08-2023 03:33 PM
Hey @Dazzar,
I'm sorry to hear that you had to spend so long on the phone to sort out a replacement. Have you received this now, and is it connecting to 5G okay?
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