Broadband – Get support for broadband related queries

Three Wifi - Constant Disconnects

Hi,I've been with Three Broadband for the last 6 months but this has been an issue since Day One with constant reboots despite the overview page showing a connection to 5g and 4g services. Today has been absolutely shocking I've had to reboot the 5G ...

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Hello. I’ve bought a SIM card with £15 - 75GB. When I put the SIM into the phone, it did not work. Can someone help me understand what do I need to do after I put the SIM in ?

Mtu issue on x

I can’t load my login for admin. I can only load the standard settings 192.168.0.1. The others eg: 192.168.8.1 won’t load up. I need to change the settings for the mtu, currently a measly 1360. I need a minimum of 1384! Any help appreciated

Can router be used at different locations?

Hi, I'm just wondering if I were to take my router on holiday with me saying to a caravan park would I still be able to access my internet? It seems doable with it being a SIM powered router and not connected to phone lines, but wasn't sure if there...

Three 4G MiFi Black

Hi, I want to buy the Three 4G MiFi as my landlord does not allow me to install a fitted broadband router. I just want to know whether the mobile broadband (the MiFi) is limited by CGNAT.Thank you

Port forwarding on Three 5g broadband

Hi Three Team!I have been a Three customer for quite some time now and recently added 5g broadband to my account. I am struggling with setting up port forwarding so I can access my selected device on my home network from outside of it (for example fr...

Best solution 5G Home Broadband hardly useable during the day

For the past couple of days my 5G Home Broadband has been very slow. I usually get 2-300 Mbps download but for Monday and Tuesday it's been around 3Mbps or less. During the evening this seems to go back to normal.I know it's not the router, because m...

Safe Search Locked On

Looks like there’s a few posts from people in the same position as me.My content is being filtered despite the Adult Filter being turned off. I’ve spoken to 2 people on Live Chat who have confirmed the filter is off and have even switched it on and o...

nr5103ev2 modem mode

Hi all,Just asking for some advice. Ive just switched to three broadband from virgin media.I had my home set up with wireless mesh system.With Virgin I needed to put the router into modem mode for the mesh to work correctly. Ive looked in the setting...

Cannot connect to Work VPN

I switched to Three 5G home Broadband a year ago (very fast), I still have another year on my 24-month contract. I have been unable to connect to work via the VPN. I contacted Three Tech Help who did several tests (last July), and they concluded that...