New 5G hub V2

[Cherrith]

I got my new hub about 4 days ago. It’s the NR5103EV2 Model and I’ve had some issues with it. 
 
Multiple times a day the internet has been dropping out on all devices. The lights are still showing that the internet is up and running and the web based page that I log in with admin also shows it’s up and running the entire time. However, multiple times a day it drops and gets stuck on this look of taking 10mins to reconnect..reconnecting and then disconnecting moments later. This can last hours. Rebooting the hub manually can help sometimes but other times it can immediately get stuck on that loop again of disconnecting and reconnecting.

When the internet is back up and running, I try to contact Three Support but am met with “the internet is great and fine now” because they are checking the internet at the time it’s working again. Has anybody got any solutions I can try with the hub?

Any suggestions would be really appreciated

[Spud]

Router Hamburger Menu->Maintenance->Log Setting

Turn on Syslog Logging, Mode: local file, tick Cellular WAN

That should catch the IP address changes in System Monitor->Log

Network->Broadband->Cellular APN

You can try setting the APN to "three.co.uk" and/or selecting PDP type: IPv4 only

[Officina-red]

All you can do is call Three broadband support a couple more times, but keep a record of when you called, then if you get nowhere make a complaint, stating your problem and how Three broadband support have done nothing about it.