No connection over TV apps zte router

[krzysztofkojta]

Customer service is shocking. No connection with Internet through streaming apps since my router restarted few days ago couple times. 

They refuse to get engineer to sort it blaming tv manufacturer instead. 

Lied to me there was no work on masts in the area and now I read that works are being done right now. 

Shocking!!! 

[JonathanB]

Hi @krzysztofkojta,

We think we've narrowed down where the issue is coming from, and would like to check this out further with you. I've sent you a private message with some instructions.

To view your private messages on the community. Click on your avatar image in the top right of any community page, then "Messages"

Thanks,
JonathanB

[smas]

I am having the same issue for the last 5 days. 3 device is working fine with mobile phones but not with TCL tv. TCL tv works with smarty or Vodafone hotspots from mobile phones. Please sort it.

[JonoB]

Hi @JonathanB, I am experiencing the same problems here since Tuesday the 28th. ( feels like an update overnight 27th/28th ) Working fine up until that point. Any help would be greatly appreciated.  

[Dann2000]

A few of us are having similar issues since Tuesday, seems to be on certain devices. My LGtv apps won't work, neither will alexa but apple tv box works fine. Cx service asking people to clean their sim cards!!