Broadband – Get support for broadband related queries

Best solution No 5G with NR5103E

From reading around I am clearly not the only one who has suffered from not having 5G on this router. Gutted because I really want this to work!Firmware is the b12 version and I've tried selecting bands B1/3/20 along with N78, to no avail - the admin...

5G router getting worse over time

I joined Three in Jan 2022 (last year) for 5G Home Broadband and have the first gen HUAWEI CPE Pro router. Over time the download speed has got better, more consistently using 5G rather than 4G. However, the upload speed has gotten worse and worse. I...

No internet in Shoeburyness Essex

The last 2 days my 3 branded ZTE Router has no internet, this was after around 4:30pm and although showed full bars on router, there was no routing to any website etc. Then the following morning it would come back , only showing 1 bar and so slow was...

Best solution B535-333 RJ-11 / VOIP socket

Are there any plans to activate the RJ-11 / VOIP port on the back of the B535-333 router, or any other Three supplied router with RJ-11? As you're probably aware, BT will be withdrawing the PSTN service over the next couple of years & that will mean ...

New three 5g Hub Zyxel NR5103E

Hi, new to three 5g Mobile broadband. I have just received my 5g hub Zyxel NR5103E router. Whilst I find the speeds and coverage very good where I live, I find that through the day I lose connectivity until I reboot the hub. After searching many thr...

Best solution Patchy Signal for past month

I live in rural Norfolk and after several failures to get FTTP I left my old provider to try Three's mobile broadband in Feb 2022.When I received the MiFi my speed increased from an average of 5mb to 12mb. I then purchased a Tp-Link router and extern...

Best solution Mobile broadband text message

Hi I got the 4g plus home broadband router today. When signing up on the website so I can log in, it sent a text message to the Sim card but don't know how to view the text message. So I took the Sim card out of the router and put it in my phone to g...

Home broadband, website says my address is covered but my phone only gets 3G

Looking into getting away from virgin, me and wife both have our phones with three which sometimes are on 4g but mostly on 3G at home. Threes coverage checker says my address is fine for 5g broadband. how easy is it to cancel if it doesn’t perform.

Huawei B535-232 Certificate has Expired

Apologies for the double post, I put the original in 'Data' by mistake, it looks like it should have been in Broadband..The certificate on the management web pages for the B535-232 has expired which means it needs a security breach in order to access...

Unable to purchase 5g broadband in coverage area

Hi, I've been desperately wanting to get 5g home broadband for years now as our flat doesn't have access to a wired connection.I can see on the coverage map that our location is covered by 5g (has been for over half a year now) and I even got an emai...