Hello.
On March 3rd I cancelled my contract within the initial 30 days and was confirmed no payment due and I will receive a returns bag after which my account will be closed. A simple straightforward process for most reputable companies I have dealt with.
Since then however I have not received anything. I have called numerous times with what now appears a scripted response "do not worry sir, we will arrange a new delivery". As of today I have received no such returns bag. I have called into a Three store with the broadband device and been advised they cannot take receipt of it. I have raised a complaint case with Three over 2 weeks back and no hint of a reply.
Worse, I was advised by Three support over the phone to cancel my direct debit. Since then Three have continued billing which has now affected my credit score. Within the space of 2 months I have gone from a 15 year Excellent rating to Good. I am in the process of applying for a mortgage which is extremely worrying.
Given calling support over the last 2 months has led to no resolution, I am hoping someone on this platform can offer assistance. Really I do not understand how such a basic process can cause such issues. Just send me a returns bag or just email me a returns address & reference number.
Thanks.
