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cancel contract outwith initial period

silky1873
Fledgling

any one had to do this and how did  it go ,  i got the 5G  VTE router sim as my current partial fiber internet is poor and prone to crashes  etc,  , was told our area wasn't getting upgraded to full fiber for another 18 months or so  so thought id try this,  i  was expecting decent   things or  a good bit better than i have  but this has been  seriously poor ,

 I'm getting higher speeds but very erratic   sometimes 210 Mbps sometimes as low as 21  but  averaging  id say 70-120    compared to the 19-21   i get from plus net . But  the lag / latency  is that bad  I've had to  resort to connecting to  my existing internet in its place.

the speed drops are constant,   the loaded latency is  over 5-600, the unloaded anywhere from 50 to 150   and the only thing connected at time of testing is my  works laptop, 

 i also have the added issue  of using a VPN  and  its 50/50 if i get connected or not,  done all the change name./ ipv4 /6 suggestions on here and its  made no difference , my works IT have checked on their end and no changes to vpn  and theres no issue using plusnet for work so must be on 3's side   

1 REPLY 1
JonathanB
Community Moderator
Community Moderator

Hi @silky1873,

I'm really sorry to hear about your experience of joining Three for Broadband. How long have you been experiencing these issues for now? Did you speak to our customer service and/or technical teams, if so what have they advised?

Thanks,
Jonathan



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