PlayStation / PS5 / Gaming / Console

[Farravi]

Hello just purchased the 5g mobile broadband and my computer and mobile phone is connected to the internet but I’m having issues with connecting the ps5 as well as my streaming (Nvidia steam)box to the internet.  Both have issues with obtaining IP Address I believe. 

I’ve contacted the “technical team” and they brush me off saying I need to contact the manufacturer 🙄. 

Prior to getting three 5g mobile broadband I did not have any issues when I was using virgins broadband service until a few days ago. That service is now suspended and so I went for three mobile broadband service instead.

[JonathanB]

Hi @Farravi,

Welcome to the Three Community. We'll do our best to help.

You are correct that we use dynamic IPs but this is also fairly standard even for fixed line providers, so I don't think that should stop your console or steambox from connecting.

Can you perform a couple of tests for me to see if we can narrow down where the issue is?

Does the issue occur both when connected on WiFi and via ethernet directly to the router? Are you able to test this with your SIM in a phone on hotspot to isolate if the issue is only when using the router?

Finally, if your console and steambox support it, can you check if it'll let you change the DNS to 1.1.1.1 or 8.8.8.8 in their network settings menus?

Let me know how this all goes, once we have this info, I'll have a better idea of how to proceed.

Thanks,
JonathanB

[Farravi]

having scoured the the internet I managed to find info in regards to the APN settings. A user changed the default settings from ‘3internet’ to ‘three.co.uk’ and the PlayStation is connected but it connects and disconnects, I’m thinking that has something to do with the fact that the 5g mobile broadband works only via dynamic IP address and not Static IP address?