Broadband

Find out more on topics like Mobile broadband, Home Broadband, Mi-Fi, speed, security, 5G broadband and more.

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Returning Home Broadband router

On 28 January 2025 i cancelled my home broadband as I was switching to another provider (within the cooling off period). On 29 Jan, I received an email from 3 asking for payment of £384.25. I used the 3 chat service and the adviser advised to ignore ...

King's Cross Area Speeds Extremely Slow?

For the past 5 days my Home Broadband download speeds in the King's Cross area have been stuck at around or below 1 mbps. I have tried restarting the device, using ethernet cable, putting the sim in my phone, the speed remains the same. I called to a...

rumboe by Regular
  • 200 Views
  • 6 replies
  • 1 likes

Display signal strength on phone App

Is it possible to see the outdoor hubs signal strength and LED status on my phone please?I'm using a Three 5G Outdoor Hub, mounted to the top of a 20 foot mast.It's impossible for me to read the signal strength directly from the hub when I'm so far a...

accessing account when logged into website

Im trying to access my account but once im logged into the website and hit 'manage account' i have a spinning wheel for ages and the a 'something went wrong' prompt.Is anyone else having this issue?

MichaelG by Fledgling
  • 172 Views
  • 1 replies
  • 0 likes

Three 5G not allowing FTP

My website(s) hosting company insists on SFTP-SSH for the main domain FTP, but normal FTP for sub domains.This worked OK when I used Virgin broadband. When I moved to THREE 5G, I can still FTP to the main domain, but with any of the sub domains I get...

WCAT-16 by Regular
  • 522 Views
  • 7 replies
  • 0 likes

Three issuing old/used equipment on new contract.

Apologies as this is a bit of a long read.I've recently come to the end of my 24 month contract with Three and being generally happy with the service and performance wanted to renew my contract... which was where my problems started.I was specificall...

Can I use my data in Ireland free

Am off to Dublin tomorrow, does anybody know if I’ll get charged by 3 for using my monthly data allowance over there? Cheers 

Bph by Fledgling
  • 213 Views
  • 1 replies
  • 0 likes

Struggling to Resolve £50 Gift Card Issue via Compare the Market

Hi everyone,Has anyone here successfully received the £50 gift card from the Compare the market promotion? I signed up for the deal, and since my contract started on 10 September (112 days ago), I’ve been stuck between Three and Compare the market cu...

AK2 by Fledgling
  • 791 Views
  • 8 replies
  • 0 likes

Best solution Broadband speed

Hi,I currently have the ZTE mf286 d, on 4G, with isp speeds between 75 and 80,when I enable my VPN and connect to an abundance of servers worldwide my internet speed can vary be 91 and 129 pending on server used and network usage,if I hard wire even ...

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