Broadband – Get support for broadband related queries

Best solution damaged 5g mast cabinet door

How do I report a damaged 5g mast cabinet door?

3 throttling 5g broadband

normally get 300+mbps but the last 2 weeks I've been getting less than 10mbps 3 say they don't use throttling on 5g broadband but the fact that when i googled it the first 400 results are all people hitting the 1 year mark in there contract like me a...

Sudden 5G Speed Drop from 300 Mbps to 40–50 Mbps – Strong Signal, No Congestion

Hi all,I’m hoping someone here might be able to offer some insight, as I’ve been trying to resolve this for weeks without success.Around 6–7 weeks ago my 5G home broadband speeds dropped overnight from a consistent 266–300 Mbps down to a stable 30–50...

Telegram not accessible

Since signing up to three home broadband with the ZTE MC888AD I find i can no longer use telegram, the app on my phone is unable to connect to the service when connected to 3s router, my old service provider is still working for a few weeks and if i...

5g broadband throttled to 120mbps

Good morning I did do a post a few months ago where my 5g broadband was limited to 120mbps after having really fast speeds I contacted a number of techs and three themselves but they all said they couldn't see any issues and give me the old if its li...

5G home broadband slower than mobile phone 5G

Been noticing the last week or 2 that my home 5G broadband has been terribly slow with high ping and 20-30Mbps download speeds but when running a speedtest from my mobile phone which is also on 3 5G - I'm getting 300-400Mbps download speeds with 20ms...

Best solution 5G Outdoor Hub - How to best extend the Eero network wired / wirelessly

I’ve recently moved into a traditional stone property which is in quite a remote location. Traditional ADSL Broadband download speeds available at the property are only 23-36 Mbps, so I’ve gone for the Three 5G Outdoor Hub package that comes with 1 ...

Best solution Still haven't cancelled my 5G broadband

So this is my second time requesting my broadband is cancelled and before we could finalise it, the chat has disconnected. I've heard so many people have issues with this and it's incredibly unprofessional of three. I've been paying for a service for...

Best solution What are my options after 24gb Prepay data sim used up?

I have a 24gb 24m data only sim that i have had about 2 months and i have nearly used all the data and now looking at the next option (doesn't expire till March 27)When i click on the buy add on one of my options is :3v PAYG MBB 120GB 12M and a one t...

Very slow VPN speed

Since around 2 weeks I'm getting very low speeds when connected to my work VPN. Both download and upload speeds are affected, with upload dropping down to almost zero. The same laptop works perfectly when using VPN over an alternative broadband ne...