Three 5g hub broadband doesnt work with my work laptop

[TobyR18]

My work laptop connects to the three wifi but the wifi doesn't work. I know the signal is fine because wifi works on every other device, and I know my work laptop's fine as my girlfriend has the same broadband and there are no issues. 

I think my hub in particular has some setting on that is preventing me from accessing the Internet, but I can't find how to properly access and fix these settings. 

Can someone please assist

[PeteG]

Hello, Toby. 

Welcome to the Three Community. 

That's strange. I'm not sure which setting would be preventing the laptop from connecting, but I know that by default the Hub is configured to let all devices that have the right password connect properly, so perhaps doing a factory reset of the device will resolve the issue if it is indeed an issue with settings. 

Pete.