Three Home Broadband in Seal, Sevenoaks

[matt95959]

I've started experiencing very patchy broadband over the past 3-4 weeks in Seal, Sevenoaks in Kent. It used to be pretty stable but after checking the network checker, it appears there is a fault on the masts and Three are looking into it but this has been going on for a quite a while now. Could anyone shed any light on the cause and when it's expected to be fixed? My broadband speeds have plummeted to 2MBs d/l and 0.09MBs u/l! Thank you.

[JonathanB]

Hi @matt95959,

That sounds really disruptive, I'm sorry to hear the connection has been become really unstable the last few weeks. As it's been an issue for so long I'll check if I can find out more for you. I'll need a precise postcode, but we prefer not to have customer info like that on public posts to keep everyone safe.

I'll send you a PM to get that info.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan