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Unable to add new Broadband to existing account in App/online

Spartathisis
New member

The app/online account will not let me add my new broadband account/number to my existing Three account. I can log into my account online and see my mobile account but when I go to 'add number', for broadband, it says I didn't use the number when opening the account? The app will only let me log in using my existing number, I hadn't set up the before getting broadband, as I use the same email for contact with both and it refuses to allow set with the broadband number.

 

Any help appreciated 

1 REPLY 1
jr0
Rising star

Hi @Spartathisis 

welcome, if you would like to add an account/line under an existing account I believe you might need to contact Costumer services.