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Upgraded from 4g to 5g hub

I recently upgraded from 4g to 5g hub and ever since I plugged it in it has a red network light. Can anyone tell me what this means. Is it broken? As you can probably tell I'm not that tech savvy. 

4g to 5g

Called to upgrade my contract from 4g to 5g this morning but told there would be a fee of £284 to come out of my 4g contract. This seems ridiculous that you cannot upgrade and start a new 24 month contract when I would be paying 3 20 a month instead ...

ALI1 by • Fledgling
  • 5076 Views
  • 5 replies
  • 0 likes

Nano SIM card

I am trying to update/change my router.It's asking for a nano SIM card, but the SIM card in my current router is a bigger one. How do I get a nano SIM card from three please?

blue_oap by • Fledgling
  • 3751 Views
  • 3 replies
  • 0 likes

WiFi Connected but No Internet

Received our 5G hub last week and it all worked brilliantly for the first few days. However since Sunday evening I've had no internet whatsoever. All devices will connect to the network absolutely fine but with no functional internet access. Have tri...

SlamDank by • Fledgling
  • 122161 Views
  • 27 replies
  • 11 likes

Unable to top up using MiFi

I use a MiFi hotspot for connecting devices when away from my home wi-fi. Recently I topped up before leaving but ran out of data whilst away. I was unable to log in to top up until I returned home. I always thought the 3 server would allow logins fo...

Gwaihir by • Fledgling
  • 5433 Views
  • 5 replies
  • 0 likes

4g+ Hub not staying on

I received my 4g+ hub on Friday and set it up yesterday, all went well yesterday (with the exception of the app not connecting) I mainly used it to watch TV so nothing mad and overnight it's switched off and now will switch back on for about 20 secon...

Kblain by • Fledgling
  • 2559 Views
  • 2 replies
  • 0 likes

Home Broadband order page doesnt work anymore

I have been using 4G for my home network for about 5 years or more, then moved on to the home broadband plan. I want to upgrade or look at 5G but my postcode and also a few friends all come up fine on the signal checker but the order page always says...

Biobob by • Fledgling
  • 2139 Views
  • 1 replies
  • 0 likes

Do you absolutely have to return the router?

Hi There,Wondering if anyone can help, I have signed up to a new home broadband contract with Three, But what I want to know is if there is anyone you can keep the router after the contract is up? I have seen in the small print you have to return it ...

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