I renewed my broadband contract in September 2024.
When I discussed the broadband contract renewal with the staff in the store, she told me that somebody will contact me about how to return the old device.
But the actual result is NO body contact me until today!
I received an email from Three on 13th November 2024. Said that I still have not returned the old device and if I do not return it on 27th November, I will be charge for £105.
I have called the hotline and request for the return stuff (such as return label and the package bag) on 13th November, the staff claims that I can get them within 5 days. But I am not receiving anything on 20th November, so I have called the hotline once again. And this time, the staff claims I can get it on Friday (22nd November).
Unfortunately, I also didn’t receive anything. So that I had call the hotline for the third time on 23rd November 2024.
I can't image that such things can be so horrible.
I hope this time I really can get the returns label to return the old device to Three to finish this nightmare!
Does anyone know how to get the returns label from Three successfully? Anyone can give me some advice, please?
