Waiting for returns bag

Michael3 · ‎25-02-2025

I’ve cancelled my three home broadband and have been asked to return the 5g box within 30 days and that I would be mailed a bag to return the device in. I have yet to receive any returns bag and it has been over 10 working days.

Is there anyone I can contact to find out when the return bag should arrive?

Maxine · a month ago

Hey Michael3,

Your returns bag should have been with you by now. If this hasn't reached you yet, please let our Customer Service Team know and they'll make sure this is sent out to you.

Maxine

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Maxine · a month ago

Hey Michael3,

Your returns bag should have been with you by now. If this hasn't reached you yet, please let our Customer Service Team know and they'll make sure this is sent out to you.

Maxine

Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.