Y5-210MU outdoor hub drops 5G every few minutes

[niclaw]

So, I am absolutely brand new to Three (3 whole days...woohoo). Read some stuff on this forum and found it interesting and helpful, so decide to seek help like many here.

I have the Y5-210MU outdoor hub + 1 eero 6.

For the first two days I was getting speeds in the range of 150mbps (which is awesome for me considering there is no FTTP in my area so I have only had max speed of around 60mbps).

Since this morning, my 5G connection keeps dropping off every few minutes. Goes from signal strength of 64 to 0. Comes back on for a few fleeting minutes and off again. This has thrown my wild 150mbps connection to 30mbps connection!

Q 1. Since there IS fluctuating 5G signal, is it possible to "lock" on to this signal?

Q 2. Since Vodafone and Three have now merged, is it possible to receive a stronger 5G signal from Vodafone?

Thanks for reading my technologically challenged questions (maybe I at least gave you a good chuckle).

[JonathanB]

Hi @niclaw,

Are you still experiencing these issues with the router? I've been looking into some potentially similar threads, so please let me know either way,

Thanks,
Jonathan

[MymsMan]

Do you have the Hub mounted indoors or outdoors?  Have you tried moving moving it around to look for the strongest signal?   It can make a significant difference - I have mine on an aerial pole above flat roof with clearest line to Three mast.

Some people do suffer from frequent disconnection and  @gavinmcnair has written an automatic reconnection tool Re: 5G Outdoor hub / Y5-210MU connection Issue 

While eventually we should be able to use both Three and Vodaphones signal I don't think it has happened yet,  you could try asking support whether they can send you a Vodaphone SIM in the meantime if you think you would get a better signal