Zyxel NR5103E - yet another one that won't connect to 5G

[Sojourn]

I received my router and sim yesterday, it will not connect to 5G yet my phone gets full 5G signal when placed on top of the router using the same SIM. 

I read on another post here that there are some faulty routers in the system, I think mine was reconditioned/recycled as when I set it up there were 6 SMS messages on the router dating back to early 2023 (saw these before my sim was active)

How do I arrange for a new router to be swapped out for this one?

Thanks

[Sojourn]

I contacted support via webchat, agreed to swap out the router, nice and easy. Spoke to Saniya, very helpful 10/10.

New router will be with me within 5-7 days, I will test and update this post and see if I finally get 5G.

[JonathanB]

Hi @Sojourn,

Sorry to hear there's been these issues with the router you initially received. But glad to hear Saniya was able to help you. Please let us know how you get on with the replacement when it arrives.

Thanks,
Jonathan