max speed of 65mbps on a 90+ signal is terrible 5g,

[Adam1010101010]

So I’ve got the broadband hub, live in South Essex, have an eero 6. Bought another eero 6 to help compliment the mesh. 

the hub is connected to the top of the house pointing at the best signal which can hit 100 but often sits at 90-93. (1st issue - why can’t the 3 or eero app show me the signal strength of the hub rather than having to climb up on the roof to check it) 

Maximum download speed I’ve had is 65mbps. Where is the 150+ that 5G is supposed to give. (Issue 2 - why isn’t the speed faster than this) 

my system runs from hub to eero 6 via supplied Ethernet cable. Then from Eero 6 via Ethernet to 8 port ethernet hub which supplies some other rooms via Ethernet cable and the other eero 6 which produces the WiFi coverage I need. All the speeds are the same via Ethernet as the initial hub. WiFi drops a little speed the further away I go. (I wanted to just identify the system so to give as much info as possible). When I speed test I’m in the same room as the initial eero that receives the signal direct from the hub 

when it gets to about 10pm the speed drops by half (issue 3 - why does the speed drop late on in the evening despite having a very good signal) I know I’m not the first to ask this particular issue.

An answer to all of my issues above would be greatly appreciated 

[JonathanB]

Hi @Adam1010101010,

Sorry to hear that the connection speeds have been letting you down. The 150 Mbps is an average speed used for illustration, not a guaranteed minimum speed. We offer a 30 day return window for our Broadband plans, so if the service isn't meeting your requirements then you can discuss ending the agreement and returning the devices to us.

I'd speculate that there may be a fault, potentially a power issue with the mast, or there could be elements of congestion in your area. Does our Network Status checker indicate we're aware of any issues?

Please let us know if my or @Miki1960's suggestions shed any light?

Thanks,
Jonathan

[Miki1960]

You can check you signal strength by logging onto the hubs web interface at 192.168.0.1
First login you will be asked to set a user password. For the admin password you'll find this on the back of your hub.
First step I'd make once logged into admin is to carry out a factory reset.
Then look at the Engineer report under advanced and see what Active band you are using - ideally n78. You can then lock this band under networks. DNS's I use Google

IPv4 addresses: 8.8.8.8 (primary) and 8.8.4.4 (secondary). 

IPv6 addresses: 2001:4860:4860::8888 and 2001:4860:4860::8844. 

[Adam1010101010]

I’ve tried to get the information from the back of the hub but the sticker has perished too much to see what the password and username is. I have a green packet job with a model number similar to YS 210MU 

It says the user log on is user/user. Or there is an admin/ and then the password is not clear. Is there any other way of getting the password? 

[MymsMan]

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@Adam1010101010 wrote:

I’ve tried to get the information from the back of the hub but the sticker has perished too much to see what the password and username is. I have a green packet job with a model number similar to YS 210MU 

It says the user log on is user/user. Or there is an admin/ and then the password is not clear. Is there any other way of getting the password? 

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Having the admin password ONLY on the back of a device that is intanded to be mounted externally, out of easy visability and subject to damage by weather really is an epic fail!

They really should have provided a copy on a separate sheet of paper with router.   Fortunately I took a picture of mine before mounting it on an aerial pole - but that won't help you.

I don't know if support can help but they will probably just tell you to read the label!

Have you ever logged into the hub in the past?  It is possible that your browser may have remembered the login details

[Adam1010101010]

No never logged in previously 

[Adam1010101010]

I’ll try this and come back