since merger with Vodafone my vpn (proton) stopped working

[bandani]

Hello

Since Vodafone merger my Proton VPN stopped working. Google suggested logging into myvodafone and adjusting age restriction setings. I cannot obviously do it since I'm on Three not Vodafone. I have Adult content allowed so that should not be an issue. Any suggestions as how to unblock VPN. Without it I cannot watch Polish TV for which I'm paying but it only works if my IP shows EU country rather than UK. Thanks in advance! Adam

[Maxine]

Hey bandani,

Welcome to the Three Community!

As far as how we operate as Three, everything has remained the same for now.

But, it sounds like there's some underlying issues with the connection which definitely need to be looked into. Have you gotten in touch with our agents about this at all? If so, did they run any tests etc to check what's happening?

Maxine

[bandani]

Yeah thank you guys you were right nothing to do with the merger, just the combination of the usual winds dropping me from 5 to 4G eh. I assumed it was the merger as both my legal VPN and (half)legal Stremio app stopped working - and they are both banned on Vodafone network. Thx again

[Paddiewack]

The merger is not yet complete so likely has no bearing. Contact customer service.