I bought a new Apple Watch SE 2nd Gen (2024) watch, GPS/Celluar. I set the watch up and it's paired to my iPhone 13 Pro. When I went to 'Setup Mobile Service, Setup Mobile Service' in the Watch App on my iPhone yesterday, it said 'Activating for 8 hours'. I then restarted both devices, received the same message last night.
Today, I then un-paired the devices, re-paired and now receive this message today:
'There's a problem
'Please note that you can't progress to a new subscription as you already have n existing one which is still in progress.
I called Three support, spoke to on person for an hour, unpairing, re-pairing, checking the My Three app, the Watch app on my iPhone 13 Pro. Spoke to another person from Support who asked me to 'Reset', 'Erase Apple Watch Content and Settings', then restart both devices, re-pair, receive same message when trying to 'Setup Mobile Service'. They tell me they don't see anything on their end, no pairing tariff, etc. All I am asked to do is wait and call back if the problem persists?
Can anyone please help?
