Apple Watch Ultra 2 Pairing Error

[DeLaBouche]

Hi all,

I’m trying in vain to add my new Apple Watch to my 3 account. The error has been reported before: it’s the ‘fields are missing’ error on the sign in page. This error shows even if you don’t enter any info into the sign in fields, so isn’t an issue with special characters in the password. 

Can anyone help please? It’s a nightmare getting through to anyone so this is my only other option to get this rectified. 

Thank you. 😊

[DeLaBouche]

After transferring to a new contract and porting back in, I’ve had 3 weeks of not being able to activate a plan for the Watch YET AGAIN. Chat and CS are worse than useless.

’SYSTEM ERROR’ on the activation screen. It’s a joke, it really is. And if another advisor asks me to ‘clear the cache’ one more time, I think my head may fall off. 🤦🏻‍♂️

[Mt1979]

I've had my Apple Watch ultra 2 over a week now and I cannot pair to my account. It originally paired  to my three account but wouldn't activate, I was then told to unpair and erase all settings, re-pair, on doing this I get an error and it will not let me do anything. 4 unpairs, 5 chats, 3 escalations, 3 phone call and a store visit later it's still not resolved. Very frustrated Three customer and ready for cancelling and sending everything back.  

 

[Grizzly]

Did you manage to resolve this. I’m having the same issue and same message 

[Naboo4000]

Hi everyone i was having the exact same issue and it was driving me mad. Did everything that was recommended like a million times over. In the end out of sheer frustration i just entered and re entered constantly for like 5 minutes and then miracle of miracles it just worked.  If all else fails just have a go and spamming the login and you may get lucky. 

[246astralblue]

I’m also having this problem. Any ideas how to sort it? I went to a Three store and they said other customers had come in with the same problem, but they had no formal guidance from Three as to how to resolve it. 

[246astralblue]

Update: have now got passed the login screen, watch plan is now activating (let’s see how long it takes). I think trying it late night worked (also revived numbers and symbols from my password, but not sure if that made a difference). 

[Bosstan]

I am struggling too.  Doesn't seem to be a fix.  However is there an additional charge on top of sharing data from the phone plan?

[Akhan]

Yes mine worked too now. OMG how can three technical team couldn’t figure that out. So stupid, but yeh all the password needs to be letters only, no characters or numbers and it works. Thanks mate

[matamouros]

I managed to get through finally. I have some suggestions for everyone else still struggling. This seems some sort of intermittent software/system issue, and if you keep trying there's a chance you'll get a working handler. After you make sure you don't have symbols on your password and you clear your browser's cache on your phone, if the issue still persists, just try and be persistent and maybe you'll get lucky. How in 2023 a mobile operator still works with processes that seem to require incantations and arcane dancing rituals in order to work, and there's really no way to talk to someone or to have someone with a brain actually go look into this and get back to you the customer with a solution, is beyond me but alas here we are.