Devices

Phone purchase invoice

Hello, please send a duplicate of the phone purchase invoice.

What’s the deal with pairing an Apple smartwatch to threes mobile service?I specifically moved to the three network from another (far cheaper -giffgaff) just to be able to pair and share data with my Apple ultra smartwatch. I can not do that due to v...

Best solution Smartwatch Pairing

Hi! I’ve recently purchased an Apple Ultra 2 and I’ve been having many difficulties activating the mobile data plan to it. I try to activate it and after nearly 11 hours, it was still displaying as activating with a spinning wheel adjacent to it. I c...

Damp Squib Customer Service!

Have had several conversations both on web chat and on the phone with customer services regarding my delayed order, and each time, they are able to provide Zero usable information on progress! BBelow is the transcript of my last web chat to illustrat...

Really fed up now

Can’t even pair my phone data to my watch as I get this message now ! Your Three account is not eligible to enable mobile service on your Apple Watch. Contact Three for more information. Can anyone help as I’ve been in touch to tech support and they ...

E50156-Data not found error whilst trying to setup Apple Watch plan

Hi AllTrying to add my new Apple Watch Ultra 2 to Three (just migrated from SMARTY and ported in my number).When using the Apple Watch app and choosing Mobile Service > Set Up Mobile Service and clicking the Set Up Mobile Service Button I get the mes...

Had a problem with data, I eventually found somebody to speak to, from INDIA. He tried all he could

I had a problem with data on Friday. I had already entered and paid £15. I was told I was out of money I’d only put in the money a few hours earlier. Again I put in Money and again the same problem on Friday I spoke to somebody who was from INDIA. He...

Smartwatch pairing abroad

Why can’t smart watch pairing be used abroad? I’m confused that I can use my phone data but the watch using the same number cannot. Can anyone explain why?

"one of the fields is missing" solutions

Hi, After 2 days of trying, I got it to work. Issue: "THERE IS A PROBLEM""one of the fields is missing"Solutions:"Watch" > "General" > "Software Update"Charge your Apple Watch while trying to pair on your iPhone. Also, try without charging and leavin...

Problems setting up mobile date pairing plan

Hi I’ve just purchased a Apple Watch series 8 all is ok apart from when I’m setting up my mobile date pairing plan - I’ve put my email and password in my3 page when prompted by the watch app and it say all looks good just setting the plan up the I ge...

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