Apple Watch mobile service error pairing.

[DJiJamiee]

So I accidentally unpaired my mobile plan from my Apple Watch series 10 through the watch app on my iPhone 16 because I noticed I had 5 inactive mobile data plans that appeared so of course I wanted to delete them to clean up. After deleting the 3rd inactive mobile plan it then disconnected my main plan for some reason or other.

when I went to try and pair my watch again I received an error message saying “ THERES A PROBLEM. Please note that you can’t progress to new subscription as you already have an existing one which is still in progress”.

So then I had been onto customer services to try and get this issue sorted, but they were telling me to try all the technical tips, Apple suggests and three suggests, everything other than being able to unpair the watch from the subscription. 

Customer services then went on to tell me that I have to wait until my next billing cycle to be able to connect. This however did not work as my billing cycle started again today, so I told three back on the 30th April to cancel my contract for the smart watch pairing, and they told me that it takes 1 month to completely cancel the subscription. Can anyone confirm if this is true and that I have to now wait until 30th May? Otherwise I’m thinking of just cancelling my phone contract and getting a whole new contract so that I can just be able to connect the watch! 

[Teejay68]

Yes I’ve spoke to three tech , three customer service , three subscription, apple and apple tech only yesterday but still unresolved 

[DJiJamiee]

Hi

I had to end up getting three to change my number and that seems to work for me anyway. Only solution 

[Teejay68]

Ok ty but I’ve had my number 20 years so quite reluctant to change it 

[DJiJamiee]

I totally understand that but unfortunately when you unpaired your data plan it has glitched. Apple and three are unable to do anything about it. If you care a lot about having mobile data on your Apple Watch you will have to do this I’m afraid 

[Teejay68]

How do I do it ? 

[DJiJamiee]

Just go onto a live chat and tell them you want to change your number 

[Teejay68]

Yeah been doing this for 6 months now every billing cycle but nothing is resolving this 

[Teejay68]

Yes I have every month after billing cycle for the last 6 months but still same error message 

[DJiJamiee]

Hi Jonathan, they told me to reactivate my smart watch plan, but I'm still going to wit until the 30th to which then my plan is completely cancelled and hopefully I can resubscribe and pair again. Can you confirm if this will work? because I've seen you responding to numerous posts about this situation

[DanB1978]

No; it won't work - been having this issue for 4 months now; Three are absolutely useless; their tech support is beyond a joke and I despise having to deal with tech support in India (this is not a race issue); but the lack of understanding how we speak; our grammar mannerisms and for the fact that they don't listen, they just read off a placard and then pass you from pillar to post

Why is there no one in the UK that we can deal with; that we can speak to properly and that will listen and understand this issue and how frustrating it is

I left EE to move back to Three due to EE's costs becoming plain stupid; not once did I have an issue with EE when I swapped from iOS To Android and back etc

Moved to Three; zero issues in that sense, but have not been able to move my AWU2 onto my Pay Monthly contract at all - but when I tried it with my Samsung Fold 6 and Watch Ultra - it did it there and then!

So what is it with iPhones and Apple Watches that Three seem to be able to mess up so easily?!

I do not want to change my number; I've had it nearly 20 years now! Nor should I have to

All in, it's an absolute pi$$ take 😡