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10-18-2022 11:16 AM - edited 01-11-2023 02:09 PM
Hi everyone,
We've moved everything relating to Apple Watch pairing issues to this new conversation and will be providing all future updates as edits to this post, so that you won't need to go searching through the comments for these.
I appreciate these pairing errors must be very frustrating, especially for those of you that have been running into issues for several weeks now. Technical specialists are continuing to look into this, however based on what they've seen so far, this does not seem to be one overall fault that we can apply a blanket fix to.
With this in mind, please make sure you have followed the advice on the private message we've sent to each of you, this will ensure that your individual case has been escalated. We've originally sent these messages out a couple of weeks ago, so I'll double check that everyone that has commented has received these. You can find your community messages by clicking on your avatar in the top right of any page, then on "Messages".
Finally, please ensure you are following the Community House Rules when posting on the community, particularly points 8 and 13.
The private message mentioned above will put you in touch with a team that you can raise a complaint with should you wish to do so, any comments that share details of individual Three employees will be removed from the community.
JonathanB
**Update 26/10/2022**
Hi everyone,
We really appreciate your patience whilst we've been working on this issue. I can't imagine how frustrating it is to not be able to take full advantage of your Apple watches.
As I mentioned last week above, the errors do not seem to be one overall fault that can be fixed immediately for everyone. We do need a specialist team to do some work in the background on your accounts. With this in mind, I'd advise the following:
We've seen some great progress towards getting this sorted in the last few days, I'm hopeful that it won't be too much longer till this issue is fully resolved for everyone.
JonathanB
**Update 17/11/2022**
Hi everyone,
We’re really sorry that there’s been a considerable delay between updates on the errors with Apple watch pairing. As we’ve mentioned previously there is more than one error involved and specialist teams are working hard to address the root causes of these.
I assure you that all comments about this issue are read, and all feedback given is being escalated on a daily basis.
Whilst we’re working on this, we’d be grateful if you can do the following:
I’ll provide another update soon.
Thanks,
JonathanB
**Update 02/12/2022**
Hi everyone,
Thanks for your continued patience. We’ve seen some great progress towards resolving these issues since the last update. As I’ve mentioned previously there is more than one error involved, and for many of you, your bill cycle will also affect when you can successfully re-pair the service.
Here’s some general steps that should help with common scenarios we’re seeing.
Thanks,
JonathanB
**Update 11/01/2023**
Hi Everyone,
As well as the steps on the last update, we're finding it helps to clear your temporary data from your iPhone before attempting pairing.
You can do this in Settings, Safari, Clear History & Website Data.
In case anyone is having trouble finding their private messages, click on your avatar image in the top right of any community page, then "Messages". If you've posted on this thread, then you should have a message waiting from me with a link to a support team that will help.
Thanks,
JonathanB
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 05-14-2024 08:10 AM
This is ridiculous.
When I bought my Apple Watch Series 9 last October, I was able to follow the default steps to pair it and it worked immediately. Even though my sister said she wasn't able to do it, it worked instantly for me and I never had any issues using it until February.
At that time, I had my account re-set up by transferring my number to a different provider, then back to Three to use a brand new account with updated details. Since then, I'm physically unable to pair my watch.
I've gone through ALL of the recommended fixes and none of it has worked.
I've tried:
None of the above have done anything to help.
I used to be able to open the Watch app > tap Mobile Service > tap Set up Mobile Service > tap Set up Mobile Service > then log into Three, and then see an error. Now I can't even get to the login page before I see this:
I've been on Live Chat, gone into store multiple times and was told I need to phone, and be on the phone for hours on end with their technical support, and nothing has been done. Getting very tired of being told I need to try restarting my device, and then being put on hold for 5 minutes because "we've never seen this problem before".
This is just even more so frustrating considering I had it set up and working without any issues. Now my watch has basically been useless for the past few months as I only bought it to use for exercising without having my phone strapped to me constantly.
on 07-22-2024 02:51 PM
Have you managed to resolve this as I have the exact same issue that no-one seems to be able to replicate
on 08-13-2024 12:42 PM
It's been 3 weeks now and nothing has been resolved. I'm getting a new error at least which has made the conversations on the phone less painful, but nothing has been resolved.
The new error I see is "Please note that you can't progress to new subscription as you already have an existing one which is still in progress".
on 07-22-2024 03:23 PM
No. They do not resolve anything.
every time I speak with them they all guarantee me that it will be sorted. 1year later and I’m still in the same place.
really tired of them.
on 05-16-2024 11:11 AM
welcome to our ever expanding club of frustrated user
on 05-08-2024 12:02 PM
you really couldn't make it up, i gave up trying to get it sorted about 6 months ago and cancelled the watch add on. tried a few times since to re add it on but no luck.
on 05-06-2024 02:37 PM
Hello,
I have been trying to resolve this issue for almost 1 year now.
Please assist.
on 05-07-2024 01:06 PM
there is no help to be had!!
on 05-07-2024 07:45 PM
It gets better. Yesterday, someone lodge a case for technical support and today they closed it lol
on 04-16-2024 04:58 PM
So I'm still on the same boat, tech support haven't called in 3 weeks now to update me on the problem and this seems to have been going on for years now when you look back through the threads.
I really don't know what to do.