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Do i need photo i.d when i upgrade ?

Storm1993
Fledgling

Hi I'm thinking of upgrading my three sim only to a device but just wondering do I need photo I.d if I do it online or is it better to go in store ? 

1 REPLY 1
StephR
Employee
Employee

Hey @Storm1993, welcome to Three Community 😊

You won't need photo ID to upgrade online or via the Three App, but you will need to log in first. You can find more information about upgrading on our support pages here.

If you'd prefer to chat things over with one of our store teams, then you will need to take along valid photo ID so the team can verify your identify. 

However you decide to upgrade, one extra thing to keep in mind is that a credit check may be required. You can read more about that on our website.

Hope this helps, but let us know if you've any other questions!



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