cancel
Showing results for 
Search instead for 
Did you mean: 

Does anyone know how to speak to a human for technical support. Spent an hour going round in circles

JUE1
Fledgling

Does anyone know how to speak to a human for technical support?

Spent an hour going round in circles.

My issue is with Incoming and outgoing calls.  They cannot hear me speaking. Also wish to make a complaint.

4 REPLIES 4
PeteG
Community Support Team
Community Support Team

Hi there. 

Welcome to the Three Community. 

There's no direct contact number to the technical team. The Support Team would normally look into the issue with you, allowing them to determine what's going on, and this let's them either transfer you or arrange contact with the correct team to get it looked into further. 

For logging a complaint, you can do that on the dedicated Complaints Page. There are contact options and details of the complaints processes linked within. 

Pete. 



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


JUE1
Fledgling

I was informed they couldn't transfer my call. When through process again and got same person who hung up on me. 

PeteG
Community Support Team
Community Support Team

That's not great. It might be worth considering the option of logging a complaint via the link given. The team can investigate further and try to provide a solution. 

Pete.



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


JUE1
Fledgling

I was informed they couldn't transfer my call. When through process again and got same person who hung up on me.