I have these issues more than 2 months now, trying to set up a mobile plan on my cellular apple watch.
More than 10 phone calls to 3 support and not a single solution. Tried to cancel the smartwatch mobile plan, the customer support team could not do it. Paired and un-paired my smart watch constantly, erased it too at some point and re-install again, did everything what the support team said. Was told they need to get the issue to another team which supposed to give me a call at some point. Well, 2 months on, I had to call 3, to see what is going on.
3 said is an apple issue, which I checked. Went to Apple and all diagnostic checks were performed, and guess what, my smart watch is working perfectly fine.
The issue is with 3. Also I tried to cancel the smart watch pairing plan on my account and it wont let me do it. I had to call 3, which I did on numerous occasions and still nothing.
3 phone service is very bad. The technical support team do no know how to help!!!!
Every time I try to set up a mobile plan on my apple watch, a message appears:
There is a problem. E53305-You already have a paired device-Chat to one of our team: From your Three phone 333. From any other phone 0333 338 1001.
Literally spent over 20 hours phone calls and still nothing. Now I have an expensive gadget (cellular smart watch), which I can not use as it is supposed to.
I am trying this thread as every time I hit the phone, the staff from the other side could not sort the issue. Who do I need to contact, who knows his job and is able to resolve it. I can see from other threads I am not the only one with that problem.
I am thinking to leave 3 for good, including my other mobile plans I hold with them. Very bad customer service without the appropriate knowledge.
