Esim not compatible

[Ladamson1994]

Hi there

I recently purchased a new esim data plan but my phone doesn't seem to be compatible. I don't know if I could get a physical SIM instead of the esim or not? Don't know what do

[Maxine]

Hey,

Welcome to Three Community! 

Oh, that's not great to hear your phone isn't compatible with eSIM.

You can certainly grab a physical replacement SIM with us, if you reach out to the Customer Service Team or, pop into your local Three store with photographic ID and are the account holder, you'll get one there and then.

Maxine