Galaxy watch 6 pairing plan

[Turpin]

• I am having problems with my galaxy watch 6 pairing plan I deleted the plan by mistake in the wearable app I told three about the mistake so they cancelled the pairing plan so I could start a new plan in the app which did not work I keep getting this message  in the wearable app 

Please note that you can’t progress to new subscription as you already have an existing one which is still in progress

I have reset  my watch reinstalled the wearable app and I still get that message nothing I have tried works cany anone help me please because I have contacted three dozens of times on  live message and none of the advisers  could solve my problem

[JonathanB]

Hi @Turpin @Jhayes7489,

I'm sorry to hear that there's been an issue with re-pairing. If you've both had the pairing plan removed by customer services then that may mean you'd need to wait for a new bill cycle to start. Have you had a notification of your new bill being ready since the pairing plan was removed?

Thanks,
Jonathan

[Benj179]

Hi @JonathanB .  Could you please help me, I notice you have successfully helped others in this area and I’m having the same issues as mentioned in this thread with pairing my smart watch. The initial pairing failed and now I have a smart watch plan attached to my account which is not active but it is stopping subsequent pairings.  Customer services are useless and have no idea what I am going on about. Is there someone you could kindly put me in touch with to help me get it sorted? Thanks, Ben

[JonathanB]

Hi @Benj179,

I'm sorry to hear you've been having all this trouble setting up your watch pairing. Just to understand the issue better, are you also using a Galaxy Watch and seeing an error like this:

"Please note that you can’t progress to new subscription as you already have an existing one which is still in progress"

Was this a watch supplied by Three when you've upgraded, or are you trying to pair this to an existing plan you have with us?

Let me know and I'll check the best next steps to get this moving forwards for you?

Thanks,
Jonathan

[Benj179]

Thanks for the reply Jonathan.

I’m trying to pair an Apple Watch Ultra.  

I didn’t buy if from Three, I’ve just moved over to Three from Vodafone where it was working A-Ok. I bought it direct from Apple.

My wife also moved over and her cellular Apple Watch paired up fine. 

My watch seemed to time out during the pairing process, it registered the smart watch cellular plan against my account for the £7 a month but it didn’t pair the watch. 

I’ve since had the Three customer care team remove the £7 smart watch plan and I tried again to pair on the new billing cycle but I still get the same silly message to saying

“There’s a problem, Please note that you can’t progress to new subscription as you already have an existing one which is still in progress“

any direction on it would be greatly appreciated.

Thanks 

[JonathanB]

Hi @Benj179,

Thanks for the further info, I've sent you a PM to advise on how to get in touch with some colleagues who can escalate this with our Service Desk.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[Turpin]

Apparently waiting for a new bill cycle does not work according to one of the community members I have an Idea do what three told us to do and clear the cache and reset your servers the problem is definitely with three I am not optimistic about ever getting this pairing plan problem solved.

[Magoo90]

Did you get it working? I've still not heard back from 3. They are useless. 

[Turpin]

I got it working myself today by changing my phone number now I have it all set up and running atlast 

[Turpin]

Well I've had my bill and guess what lol I still can't set up a pairing plan I still get that effing message you cannot set up a new plan as you have one in progress