Bought a pay as you go phone and 1 month data pack in £287. However, system wouldn't let me log in account since day 1. So I complained, and decided to stop the datapack's auto renewing, which is acceptable in their policy. Don't know why, the customer service ended up cancelling the whole order without telling me details, including the phone device.
So, I complained again. The advisor told me I could reorder the new device with same price(£287) through chat or phone call, and return the old one. Unfortunately again, both chat and order phone told they could only handle contract phone, I could only order psyg phone on website, which is now £377, almost £100 more!!! Why should I need to pay more due to their fault.
The complaint and Live chat is so horrible, you could never check the details without calling or chat them. It seems all details aren't noted! Advisory A promised to reorder through phone and chat and the resolution is noted in my account so sales team would understand the whole situation. Then advisory B told they couldn't see that note. I was like, what????
So so so fruastrating. I have no hope about getting the deal. what's worse. Aftering checking related posts, im so afraid they would charge me £200 more if returning the used phone, according to their return policy.
