I upgraded the s25 ultra using enhanced trade in on my old s24 ultra. I was offered £645 and sent it off on the 18th of February and was received according to tracking on the 19th of February.
So far I have had no contact from three on ingram on this being received and I have, on at least 5 occasions now, been kept on hold with the three trade in crew for 2 hours + with the calls ending from me hanging up because I can't stay on the phone further.
I have received no responses from ingrams email since initially emailing them on the 20th
To put this into perspective on the 19th of February I sent off an O2 phone to ingram for recycling as I have another contract with them. They received it on the 21st and have sent me both the confirmation and payment email yesterday the 24th.
Why is it specifically the three department at ingram that are taking so long and ignoring their customers?
Why are they lying about wait times on the phone and refusing to pick up?
Can someone from three actually look into this
